Store Credit Policy

How Store Credit Works

At Khoos, we reward our customers automatically. When you place and pay for an eligible order, store credit is added directly to your account — no codes, no claims needed.

Earning Store Credit

• Who qualifies: Any customer with a paid order of 1,000 EGP or more.
• How much: You earn 10% of your order total as store credit.
• When it's issued: Credit is added to your account automatically once your payment is confirmed.
• Currency: Credit is issued in the same currency as your order.

Example: Pay 1,500 EGP → receive 150 EGP in store credit.

Using Store Credit

• Store credit is applied to future purchases at checkout.
• It can be used on any product in our store.
• Store credit is valid for 1 year from the date it is issued. Credit that is not used within this period will expire automatically.
• There is no maximum cap — the more you spend, the more you earn.

Store Credit & Refunds

• If you return an order for which store credit was issued, the credit associated with that order may be adjusted or reversed accordingly.
• Refunds are processed to your original payment method. Store credit earned on a refunded order will be reviewed on a case-by-case basis.
• Store credit itself is non-refundable and cannot be exchanged for cash.

Questions?

If you have any questions about your store credit balance or how it applies to your order, please contact us at hello@getkhoos.com